Ear Frostbite Model (Grades I–IV) with Display Stand

Shipping & Return FAQs

Shipment

1. How much does shipping cost?

Shipping costs depend on the destination and product weight. You can see the final shipping cost at checkout. The cost is calculated automatically in real time.

2. When will my order ship?

In-stock items are usually processed and shipped within 1–3 business days after payment is confirmed. If an item is temporarily out of stock, we'll contact you with an updated timeline.

3. Where do you ship from?

We ship from the nearest available warehouse whenever possible, including our U.S. warehouse. If local stock is unavailable, your order may ship from our main warehouse in China.

4. How long will delivery take?

Estimated delivery times are:

• U.S. local shipping: 3–5 days

• Standard international shipping: 8–20 business days

Customs clearance or remote locations may require additional time. Expedited shipping may be available upon request.

5. How can I track my order?

Once your order ships, we'll email you a tracking number. Tracking may take 1–2 days to become active after dispatch.

Track your order: https://www.17track.net/en

Return and Refund

1. What is your return policy?

Returns or refunds are available within 7 days of receiving your order if the product is unused, in its original condition, and has a quality issue.

If you received the correct product and there is no quality issue, we do not accept returns or refunds.

2. What if I receive a damaged or incorrect item?

Please contact us as soon as possible after delivery with your order receipt or order number and photos or videos showing the product or package issue. We'll review the issue and arrange an exchange or appropriate solution.

3. How do I request a return or replacement?

Please contact our customer service team with your order receipt or proof of purchase and photos or videos showing the issue. We'll review your request and guide you through the next steps.

Email us: sales@ultrassist.com