Shipping Policy

Shipment Schedule

Your online order is processed immediately. Products in stock are normally dispatched directly from our factory within 1-2 business days. Generally, it takes 12 to 15 days to arrive by sea. Should your chosen item be unavailable, we will send you an email confirmation highlighting the estimated delivery time. Should this not be acceptable, then please cancel your order.

Enterprise orders will be re-scheduled based on a specific project. 

For custom & bulk orders, you can get approximate delivery time from us. How long it will take depends on the product features, distance, and shipping method. Orders may take longer to arrive due to variables outside of our control, such as weather, etc. So ask for your forgiveness for any inconvenience. And we are still working all the time to make it better and improved. 

For more details about the specific delivery time for your interested products, you can leave a message online or contact our Sales Representative by email at support@ultrassist.com.

Shipping Destination & Shipping Expenses

We supply our products all over the world. And we mainly focus on European and American countries and regions. 

Buy Online with free shipping to these countries and regions.

If you are located in the following countries or regions, you can buy the products online with free shipping.

Free Shipping to: United States (53/62), New Zealand, Germany, France, Portugal, Spain, Italy, United Kingdom, Philippines, Korea, Malaysia, Japan (46/47), Taiwan, Thailand, Hong Kong SAR, Singapore, Indonesia

Additional countries and regions for shipping ($15/kg):

Puerto Rico, Mexico, Australia, Colombia, Chile, Ireland, Estonia, Austria, Bulgaria, Belgium, Poland, Denmark, Finland, Netherlands, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Norway, Sweden, Switzerland, Slovakia, Slovenia, Ukraine, Greece, Hungary, Oman, OKINAWA. Saudi Arabia, Turkey, Uzbekistan, Viet Nam, India

Additional countries and regions for shipping cost ($20/kg):

Canada, Guam, Egypt, Ghana, Rwanda, Morocco, South Africa, Uganda, Argentina, Ecuador, Peru, Russian Federation, United Arab Emirates (1/7), Bangladesh, Myanmar, Tajikistan, Turkmenistan, Brunei Darussalam, Israel

Other remote countries and regions: $40/kg

If your location is not on the list above, feel free to reach out to resolve shipping issues.

For bulk purchase orders or custom orders, generally, the shipping fee differs for different products and destinations. If you have any questions about the shipping method and cost, please feel free to contact us or e-mail us at sales@ultrassist.com and we will get back to you at the first chance! Confirm the fee before shipping. 

Customer Service is available:

• Monday through Friday 9:00 am - 6:00 pm
• Email: support@ultrassist.com
• Whatsapp: +86 180-2743-2482(Angela)

International Shipping Policies:

• All the orders are verified prior to processing and shipping.
• We are required to complete a customs declaration with the sales price of the item(s) purchased.
• We cannot legally declare your order as a gift.
• Our available shipping method is Yanwen, sometimes UPS, or USPS, depending on where you are and what you buy.
• All prices are in US dollars.

For lost or damaged orders because of shipping, if you need a return and exchange, just contact us and let's know the details. We will confirm the information and reschedule the shipment if you agree with the exchange. About returns and refunds, please follow our Refund Policy.

Note: Delivery may be delayed because of the epidemic in China. 

Thank you all for your concern and support!