Refund Policy
7-Day Return Policy
We want you to be satisfied with your purchase. If you receive a product with a quality issue or receive the wrong item, please contact us promptly so we can review the issue and determine the appropriate solution.
You may request a return, refund, or exchange within 7 days of receiving your order, subject to the eligibility requirements below.
Return Eligibility
We accept returns in the following situations:
- Quality issue: The product has not been used, remains in its original condition, and has a quality issue.
- Wrong item: You received an item that does not match your original order. In this case, we will arrange an exchange or replacement for the correct item.
Please inspect your order upon delivery. If the product is defective, damaged, or incorrect, contact us as soon as possible with photos or videos of the product and packaging so we can evaluate the issue and determine the appropriate solution.
Note: If you received the correct product and there is no quality issue, we do not accept returns or refunds.
Refunds
If a return is approved and a refund is applicable, the refund will be issued to the original payment method for online purchases.
Please note that your bank or credit card company may require additional time to process and post the refund.
For offline purchases, please contact our after-sales team to discuss the appropriate refund method.
Exchanges & Replacements
If you receive the wrong item, we will arrange an exchange or replacement for the correct item after reviewing your request.
If an item arrives damaged or has a quality issue, we may arrange a replacement, exchange, refund, or other appropriate solution, depending on the specific circumstances.
We will confirm the appropriate resolution with you before proceeding.
How to Request a Return, Refund, Exchange, or Replacement
To request a return, refund, exchange, or replacement, please contact us at:
Please include:
- Your order receipt or proof of purchase
- Your order number, if available
- Photos or videos showing the product or package issue
Our team will review your request and guide you through the next steps.
Exceptions / Non-Returnable Items
Certain products are not eligible for return, including:
- Custom products, such as special orders or personalized items
- Bulk orders confirmed by sampling by both parties
- Hazardous materials
- Flammable liquids
- Gases
- Powders
- Sale items
- Gift cards
If you are unsure whether a specific product or order is eligible for return, please contact us before placing your order.
Contact Us
If you have questions about returns, refunds, exchanges, or replacements, please contact us at: